The receptionists are here to help you, therefore they may need to ask you the reason for a consultation in order to ensure you see the appropriate clinician as the practice offers a number of options for appointments. If you have recently been seen by a Doctor you may not need to book a review, please check with reception first.
Any information shared with our receptionists is done so in the strictest confidence and we offer a degree of privacy in a separate room if your enquiry is sensitive.
You have the right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until it is your turn.
Because of the training status of this practice it may not always be possible to see one of the GP Partners for every appointment, we are not able to offer an option to guarantee seeing the same doctor every time you attend the surgery. All patient records are computerised which ensures that whichever Doctor you see they will have up to date information about your medical history.
Temporary closures of walk-in centres to help fight against coronavirus
Temporary changes have been made to two Bury walk-in centres to help the fight against coronavirus (COVID-19).
Both Prestwich and Moorgate walk-in centres are now closed to the public.
Bury One Commissioning Organisation (OCO) has taken the emergency steps to protect the public and staff and prevent the spread of the virus.
The temporary changes will be in place until further notice.
Patients who need to access a dressing changes service should contact NHS 111.
The walk-in centre in Prestwich will now house the COVID Management Service, a 24/7 hub which will deal with non-urgent queries from people with coronavirus from across the borough, including advice over the phone, telephone consultations, face-to-face consultations and arranging GP home visits.
The service is only for people who already have coronavirus or have coronavirus symptoms and are unwell, but do not need a 999 response. Access to the service is via your GP or after contacting NHS 111.
In the first instance patients are encouraged to seek advice online via www.111.nhs.uk, or ring their GP practices or NHS 111.
Extended Working Hours Service
The service runs 7 days and is available to all Patients registered with a GP Practice in Bury. This provides convenient access to Patients who find attending their GP during regular working hours difficult and can be booked through their own Practice.
The service venues are:
- Moorgate Primary Care Centre;
- Radcliffe Primary Care Centre;
- Fairfax Medical Centre#
The new service is a clinic based service only and home visits are not available
Hours of Opening:
- Monday-Friday 6.30pm–8pm
- Saturday/Sunday & Bank Holidays 8am-6pm
- Telephone the Practice in core hours only Monday-Friday
- Direct booking with the service Saturday/Sunday and Bank Holidays via the GP Practice number
- Online via the GP Practice website
Clinical staff available:
- GP at each site;
- Practice Nurse appointments available at each site Saturdays
Whilst we are still seeing patients in the home where necessary, due to COVID-19 guidelines all requestes for home visits will be triaged by telephone consultation first.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. Home visits are normally made between 11:30 and 14:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Teaching and Training
The practice has a strong ethos of training and education. We teach all grades of medical students, nurses in training, and doctors
From time to time there may be a medical student sitting in during consultations. On the days we have a student present either the receptionist or the clinician will ask you prior to your consultation for your consent at the student sitting in. If you would prefer not have a student in during your consultation simply inform the receptionist of clinician you are seeing.