Patient Participation Group

Virtual Patient Participation Group

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link opposite to open the sign-up form and complete all the fields.

Reports and Surveys

Patient Survey 2018

We decided this year to try and focus on engagement and online usage / access,  as a way of communicating with our patients and then understanding their understanding of ways to access the surgery.

We gave out questionnaires to patients over a 3 week period and obtained 367 responses, so just over 5% of our practice population.

 1. Do you access our website for Practice information and access to online services?

Yes 42%

No 58%

Increase on last year 

 2. Are you aware the Practice has a Facebook Page?

Yes  39%

No 46%

Increase on last year

 3. Are you aware of the Bury Directory? 

(www.theburydirectory.co.uk)

Yes 23%

No 77 %

Increase on last year 

 

 

 4. Are you aware of the Stay well Team available to patients over 65 Years old?

Yes 21%

No 79%

 

 

 

 

 5. How do you normally book your

Appointments at the practice?

(please circle all that apply)

o1 In person 19% (decrease to previous year)

o2 By phone 79%  (decrease to previous year)

o3 Online 39% (increase to previous year)

 

 

 

 6. How likely are you to recommend

your GP surgery to friends and family

if they need similar care or treatment?

o1 Extremely likely 52.5%

o2 Likely 29%

o3 Neither likely nor unlikely 13%

o4 Unlikely 2%

o5 Extremely unlikely 3%

o6 Don’t know 0.5%